Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Cited Analytics ("Cited", "we", "us", or "our") and govern your access to and use of the Cited websites, applications, and services (together, the "Service"). By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of a company or other organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to that organization.

1. The Service and its limits

Cited measures and reports how brands and products appear in answers produced by third-party AI systems and search features, and it generates related metrics and recommendations. AI outputs are non-deterministic, probabilistic, and change over time. All metrics, share-of-voice figures, audience or traffic estimates, rankings, and recommendations are estimates derived from sampled queries and automated analysis. They are provided for informational purposes only.

We do not guarantee the accuracy, completeness, timeliness, or fitness of any metric or recommendation, and we do not guarantee any particular result, including any improvement in how any brand appears in AI answers or search. The Service is not a substitute for your own professional judgment, and you are responsible for decisions you make using it.

2. No affiliation

Cited is not affiliated with, endorsed by, or sponsored by OpenAI, Anthropic, Google, Perplexity, Microsoft, xAI, or any other AI or search provider. All product names, logos, and trademarks are the property of their respective owners and are used for identification and descriptive purposes only.

3. Eligibility and accounts

• You must be at least 16 years old and able to form a binding contract.
• You must provide accurate, current, and complete information and keep it up to date.
• You are responsible for all activity under your account and for keeping your credentials secure. Notify us promptly of any unauthorized use at legal@citedanalytics.com.
• You are responsible for your users and anyone you allow to access your account.

4. Acceptable use

You agree not to, and not to permit anyone to:

• Reverse engineer, decompile, copy, or create derivative works of the Service, or resell, sublicense, or provide the Service to third parties except as expressly permitted.
• Access the Service by automated means except through interfaces we provide, or circumvent usage limits, rate limits, or security or access controls.
• Use the Service to build or benchmark a competing product or service.
• Submit unlawful, infringing, deceptive, or harmful content, or any data you do not have the right to submit.
• Abuse the free “Am I Ranked?” tool, including automated, repeated, or bulk submissions, or submissions using fake or others’ email addresses.
• Interfere with, disrupt, or place undue load on the Service or its infrastructure, or attempt to gain unauthorized access to it.
• Use the Service to violate any law or the rights of any third party.

5. Your data and content

As between you and us, you retain all rights to the brands, prompts, competitors, settings, and other content you submit ("Customer Data"). You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data as needed to provide, secure, and improve the Service, including by sending it to the third-party providers described in our Privacy Policy.

You represent that you have all rights necessary to submit Customer Data (including any brand, product, or competitor names) and that doing so does not violate any law or third-party right. We may create and use aggregated and de-identified data derived from use of the Service, which does not identify you, to operate, analyze, and improve the Service.

6. Plans, billing, renewal, and cancellation

• Paid plans are sold on a subscription basis and are billed in advance through our payment processor (Stripe) using the payment method on file.
• Automatic renewal. Your subscription automatically renews for successive periods (for example, monthly) at the then-current price until you cancel. We will charge your payment method for each renewal.
• Cancellation. You may cancel at any time from the billing portal in your account settings. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Fees are non-refundable except where required by law. You are responsible for applicable taxes. Prices and features may change on prospective notice, effective at your next renewal.
• If a payment fails or a charge is reversed, we may suspend or downgrade your access until it is resolved.

7. Feedback

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it for any purpose without obligation to you.

8. Intellectual property

We and our licensors own the Service and all related software, content, and intellectual property. Except for the limited right to use the Service under these Terms, no rights are granted to you. Cited names and logos are our trademarks.

9. Third-party services

The Service depends on third-party AI, data, hosting, and payment providers. Their availability, changes, pricing, or errors may affect the Service. We are not responsible for third-party services, and your use of them may be subject to their own terms.

10. Beta features

We may offer features identified as beta, preview, or experimental. These are provided "as is", may change or be withdrawn at any time, and are excluded from any service commitments.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR ANY METRIC, ESTIMATE, OR RECOMMENDATION WILL BE ACCURATE, RELIABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Cited AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Indemnification

You will defend, indemnify, and hold harmless Cited from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Service, or your breach of these Terms or of any law or third-party right.

14. Term, suspension, and termination

These Terms apply while you use the Service. We may suspend or terminate your access at any time if you violate these Terms, if needed to protect the Service or others, or as otherwise permitted. You may stop using the Service at any time. On termination, your right to use the Service ends. We may delete your data after a reasonable period, subject to our Privacy Policy and applicable law. Sections that by their nature should survive termination will survive.

15. Changes to the Service and Terms

We may modify or discontinue the Service, or update these Terms, from time to time. If we make material changes to these Terms, we will update the date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance.

16. Governing law and dispute resolution

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules. Subject to the arbitration provision below, you and Cited agree to the exclusive jurisdiction of the state and federal courts located in California for any dispute not subject to arbitration.

Binding arbitration and class-action waiver. You and Cited agree to resolve any dispute arising out of or relating to these Terms or the Service by final and binding arbitration on an individual basis, rather than in court, except that either party may bring an individual claim in small-claims court. You and Cited waive any right to a jury trial and any right to participate in a class, collective, or representative action. You may opt out of this arbitration agreement by emailing legal@citedanalytics.com within 30 days of first accepting these Terms. Any claim must be brought within one year after it arises, to the extent permitted by law.

17. General

• These Terms and any policies referenced here are the entire agreement between you and us regarding the Service.
• If any provision is unenforceable, the rest remains in effect.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Our failure to enforce a provision is not a waiver.
• Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices to you may be sent to the email on your account; notices to us should go to legal@citedanalytics.com.
• You are responsible for complying with export-control and sanctions laws.

Contact

Questions about these Terms? Email legal@citedanalytics.com.